Frequently Asked Questions (FAQs)

Frequently Asked Questions

Welcome to Moosa Haroon! Find answers to common questions about ordering, payments, delivery, tracking and exchanges.

1. How can I place an order?

Ordering from Moosa Haroon is simple:

  1. Browse our collection and select your favourite outfit.
  2. Choose your required size and add the product to your cart.
  3. Click on β€œProceed to Checkout”.
  4. Enter your contact details and complete delivery address.
  5. Select your preferred payment method.
  6. Click β€œComplete Order” to place your order.

Our team will contact you to confirm your order.

2. What payment methods do you offer?

We offer two payment options:

Cash on Delivery (COD): Pay in cash when your parcel is delivered.

Advance Payment: Get an additional 5% OFF by using the discount code ADVANCE5 at checkout.

After making your advance payment, send a payment screenshot along with your Order ID to us on WhatsApp. Once your payment is verified and approved by our team, your order will be processed for dispatch.

3. How can I get the 5% advance payment discount?

Use the discount code ADVANCE5 at checkout when choosing advance payment.

You will receive an additional 5% discount on your order.

4. Are there any delivery charges?

No! We offer FREE DELIVERY ALL OVER PAKISTAN.

There are no shipping charges on orders within Pakistan.

5. How long does delivery take?

Orders are generally delivered within 3–4 days across Pakistan.

Delivery time may vary slightly depending on your location and courier service.

6. How will my order be confirmed?

After you place your order, our team will contact you by phone to confirm it.

If you are unable to answer our call, we will send you a WhatsApp message asking you to confirm your order.

Once we receive your confirmation, your order will be processed for dispatch.

Please make sure your contact number is correct and available.

7. How can I track my order?

Once your order has been dispatched, you will receive an email containing your courier tracking number or tracking link.

You can use these details to check your parcel’s delivery status.

8. Do I need to create an account to place an order?

No, creating an account is not compulsory. You can place an order directly by providing your contact and delivery details at checkout.

9. How can I choose the correct size?

Please check our size guides before placing your order:

  • Boys Size Guide
  • Men’s Size Guide

We recommend checking the measurements carefully before selecting your size.

10. Can I exchange a product?

Yes, we offer a 7-Day Exchange Policy.

Please refer to our Refund & Exchange Policy for eligibility, conditions and complete details.

11. What if I receive a damaged or incorrect product?

If you receive a damaged or incorrect item, please contact us as soon as possible.

Share your Order ID along with clear pictures or a video of the received product so our team can assist you according to our Refund Policy.

12. Can I cancel my order after placing it?

You can request cancellation before confirming your order with our team.

To request cancellation, send us a WhatsApp message at +92 370 8596621 with:

  • Your Order ID
  • The name used while placing the order
  • A screenshot of your order, if available

If you do not have a screenshot, simply share your name and Order ID.

Important: Once you have confirmed your order with our team, cancellation will no longer be accepted. Orders cannot be cancelled after confirmation or dispatch.

13. Do you offer international shipping?

Yes, we offer worldwide shipping through international courier services, including DHL, UPS and Skynet.

Shipping charges and delivery times depend on the destination and parcel details.

14. How can I contact Moosa Haroon?

For any questions or assistance, feel free to contact us:

WhatsApp: +92 370 8596621

Email: moosaharoon61@gmail.com

Our team will be happy to assist you.